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Complaints Policy

 

What complaints does this Complaints Policy cover?

This policy covers complaints about services provided by the Office of the DPP which directly affect you.  For example, complaints might relate to a delayed response to a letter you have sent us, or you may feel your rights as a victim have not been met.

 

What complaints does this Complaints Policy not cover?

This policy does not cover dissatisfaction with decisions not to prosecute.  If you are unhappy with a decision not to prosecute, you can ask us for a reason for the decision or for a review of the decision.  You can see more about how to do this in the information booklet How to Request Reasons and Reviews.

 

How can I make a complaint?

To make a complaint, you need to write to us with details of your complaint and post this document to: 

The Director of Public Prosecutions
Infirmary Road
Dublin 7

 

How will my complaint be dealt with?

When we receive your complaint, we will record it and try to resolve it promptly.  In some cases we may be able to resolve your complaint very simply.  This might happen, for example, if we can provide you with more information, correct a mistake we made, or explain a particular procedure for you.   

If your complaint is of a more serious nature, we will refer it to one of our senior managers.  The senior manager will examine the matter and respond to you as soon as possible.

 

How long will it take to deal with my complaint?

We will acknowledge your complaint within five working days.  We will send you a full response, where possible, within six weeks.  In some cases it may take longer.  If this happens, we will write to you and let you know when you can expect a reply.

 

What if I am not satisfied?

If you are not satisfied with the way we dealt with your complaint, you can appeal.  The Deputy Director will deal with your appeal. 

 

Office of the Director of Public Prosecutions
November 2016

 


 

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